Frequently Asked Questions

Before Booking

To make a booking, simply contact us via phone or email, or fill out the inquiry form on our website. Our team will get in touch with you to discuss your event details and availability.

We offer a variety of event packages, including romantic candlelight dinners, mini pelamins, and dessert tables. Each package is customizable to suit your preferences and event needs.

Yes, all of our packages can be tailored to your specific requirements. We’ll work with you to ensure everything is perfect for your event.

We recommend booking at least 2-3 weeks in advance to ensure availability, especially for peak seasons or special occasions.

During Booking

To confirm your booking, we require a 50% deposit along with event details such as the date, location, and package selection. Our team will guide you through the necessary steps.

Yes, we can accommodate changes to your booking, such as adjusting the date or package. Please notify us as soon as possible to ensure availability.

We accept payments via ToyyibPay, where you can use credit/debit cards or online banking for secure transactions.

Yes, once your deposit is received, your booking is secured, and we will begin preparing for your event.

After Booking

Due to the preparations involved (food, venue, etc.), deposits are non-refundable. However, rescheduling is possible based on availability. Please contact us as soon as you need to make any changes.

The remaining balance must be paid at least 3 days before the event date. We will send you a reminder to ensure everything is settled in time.

In the case of outdoor events, we recommend having a backup plan. If weather conditions make the event unmanageable, we will assist you in rescheduling or arranging alternatives.

While we strive to accommodate any last-minute requests, it is best to finalize all details in advance to ensure a smooth and flawless event.